Gambling - LCCP consultation launched
2019
On 14th February the Gambling Commission opened a new consultation concerning proposed changes to the LCCP (Licence Conditions and Codes of Practice). The consultation will close on 9th May 2019.
The proposed changed relate to the LCCP social responsibility (SR) code provision 3.4.1 (Customer Interaction) and associated ordinary code provision 3.4.2.
The Commission propose that only alternative dispute resolution (ADR) services meeting the additional standards outlined in the consultation may be used by licensees. The additional standards would concern customer service, decision making and supporting the gambling industry.
In addition the Commission is seeking views on whether they should extend the existing expectation, that Operators should signpost blocking software to customers, to require Operators to provide access to gambling blocking software free of charge to customers.