Gambling - Gambling Commission - Key Performance Indicators
2017
Amongst various issues discussed during the Gambling Industry Lawyer’s Group meeting held at the Gambling Commission’s offices in Birmingham on Tuesday, the recently published Key Performance Indicators (‘KPIs’) for the Licensing team were highlighted.
The KPIs are already available on the Commission’s website and generally represent an extension of the former timescales within which the Commission anticipated it would determine certain applications.
These timescales are dependent upon the complexity of the specific application with more complex applications taking commensurately longer to determine.
The KPI information is provided by the Commission so that:
- Those making written enquiries know when they can normally expect to receive a response.
- Application and licensees can more effectively plan when to submit applications.
Type of application/enquiry | Response time |
Written contact from licensees | 15 working days |
Written contact from consumers | 20 working days |
Operating Licence new applications | 16 weeks (formerly 6 weeks) |
Operating Licence applications to vary | 5 days (for simple variations e.g. change on head office, change or trading name etc) to 8 weeks |
Change of corporate control applications | 12 weeks |
Personal Licence new applications | 8 weeks |
Personal Licence applications to vary | 5 days |
Personal Licence Maintenance checks | 16 weeks |