Gambling - Gambling Commission - Customer Interaction Video
The LCCPs require all Operators of have in place measures to identify players at risk of harm and to interact with those members of the public in order to reduce that risk. The LCCPs expect Operators to ask themselves:
- Are we effectively identifying customers whose behaviour may indicate that they are at risk of harm from gambling?
- Are we focusing on the outcome of a customer interaction?
- Are we interacting appropriately with VIP/high value customers in relation to social responsibility?
To support the industry the Commission have recently published a video to provide an introduction to customer interaction and what Operators need to be doing to identify people who may be at risk of, or are experiencing, gambling harm.