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Complimentary Meals Scam

The Caterer (13th January 2012) is reporting on an apparent complimentary meal scam to which operators should perhaps be alert. 

The apparent scam involves a complaint over a meal taken and suggests or requests a complimentary meal to "restore faith in your brand".  In fact, no such meal has been taken and this is just an opportunistic attempt to obtain a free meal.

A London operator is reported to have received two separate but identically worded e-mails last year which alerted him to the issue.